Collision Center FAQ

1: Do I have to take my car to the shop with the cheapest estimate?

No. Waldorf Toyota Collision Center will work with your insurance company. Make sure you work with a collision center that does quality work, not just the least expensive option.

2: Where do I get a claim number?

Your insurance company will issue you a claim number at the time you report your accident. Make sure you bring it in with you when you come in to begin the repair process, and our collision team will assist you with the rest.

3: How do I know if my car is determined to be a total loss?

Sometimes it is not economical to repair the vehicle. Your Insurance company will notify you if they decide to Total the vehicle.

4: How long will the repairs to my vehicle take?

This depends on the amount of work needed on your vehicle. You will be given an estimate of the time it will take to complete the repairs to your vehicle when the estimate is completed. You can check with your advisor for the specifics once your vehicle is being worked on.

5: Should I drive my car after an accident?

This really depends on damage to your vehicle. If you have any lights out, your car doesn't feel "quite right", parts are rubbing on tires, or your car is unsafe to drive, give us a call and we can arrange towing.

6: Can I get a ride home when I drop off my car?

Yes, Waldorf Toyota Collision Center provides complimentary pickup and drop off service within a 5 mile radius.. It is important to us that each customer has a positive visit, and this is service is one way we try to achieve that goal.

7: How can I get a rental car?

We have current model year Toyota Vehicles on site. We also have direct billing for most major Insurance Companies.

8: Is there a warranty on the repairs to my vehicle?

Yes; Waldorf Toyota Collision Center provides a limited lifetime guarantee on all repairs for as long as you own the vehicle.

9: Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. Please check your insurance policy or call your insurance company.

10: What forms of payment do you accept?

Waldorf Toyota Collision Center accepts cash, checks, and major credit cards.